Shipping and delivery
When will you ship my order?
Keezel aims to ship your order within a week after receiving the payment for it. If you are one of the early pre-order customers and haven't received your Keezel yet, please send us an email at email@example.com
How will I know that you have shipped my order?
When your Keezel has been shipped, you will receive a notification to the email address you used to place your pre-order.
Will I be able to track the package once you’ve sent out my pre-order?
Yes, when your order has been shipped, you will receive an email with tracking information to the address you used to place the order.
How long will it take for the package to arrive once it’s been shipped?
Depending on couriers and your delivery address, once it has begun shipment, it may take up to 2 weeks for your pre-order to arrive.
How much is shipping?
The shipping cost is calculated based on your delivery country during the checkout process and it will be added to your pre-order cost after you fill in your shipping information. Depending on your country, you may have to pay for additional levies, taxes or duties upon receiving.
What shipping options are available to me (standard, express, overnight etc)?
We currently only offer Standard shipping, but we are looking into adding more options in the near future.
Can I pick up my order at your office in Amsterdam?
No, the Keezels are all being sent out from our warehouses.
Can I change my shipping address?
If you want to change the shipping address for your pre-order, please contact us at firstname.lastname@example.org
Do you ship internationally?
Yes, the Keezel ships internationally. Depending on your country, you may have to pay for additional levies, taxes or duties upon receiving.
Where will my order be shipped from?
Orders are currently being shipped from our warehouse in Hong Kong.